Operations Analyst

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Location: , United States
Organization: Exelon Generation Co. LLC
Job ID: 231192
Date Posted: May 6, 2021

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

Role Overview
The scope of this role entails completing operational activities associated with on-boarding and meeting service level agreements (SLAs) and key performance indicators (KPIs) for customers. Activities include, but are not limited to, accurately enrolling, setting up, correcting, and updating utility and other bill account information into a proprietary database in a timely manner.

Key Areas of Responsibility

  • Accurately inputting bill data from utilities and other bills with varying formats and information
  • Completing necessary audit activities (e.g., audit bill enrollments and set-up for accuracy)
  • Meeting all daily Key Performance Indicators (KPIs) as outlined by management
  • Assisting in processing and scanning mail
  • Other duties as assigned

 

Telecommuter Role 

Qualifications

Education and/or Experience Qualifications

  • High school degree / GED
  • Proficient computer application system skills and ability to work in multiple programs simultaneously
  • Must be able to key for extended periods of time
  • 10-key proficiency
  • Type minimum 35 WPM
  • Ability to stay devoted to the task and work quickly
  • Ability to handle stressful situations and work effectively under high pressure
  • Exceptional attention to detail and high degree of accuracy
  • Effective written and verbal communication
  • Effective collaboration with others and a positive and supportive attitude
  • Adaptability to perform tasks outside of daily responsibilities, as assigned
  • Ability to operate office equipment, including copier, printer, computer, and phone
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