Associate, Retail Ops

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Location: HOUSTON, TX, United States
Organization: Exelon Generation Co. LLC
Job ID: 226609
Date Posted: Aug 11, 2020

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Job Description


Job Description
At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.


Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.


Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


 Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Associate to be located in our Houston office. The Associate position within Retail Operations plays a vital role in ensuring the success of Constellation with the responsibility for executing the day-to-day workflow activities in the assigned business functional area of the Order-to-Cash process. The Retail Operations organization is responsible for ensuring an effortless customer experience while also ensuring the operational risk to Constellation is minimized. The Associate must have the ability to achieve desired results within tight deadlines, a fast-paced environment, and adapt to ever-changing energy industry guidelines and internal systems and processes.

  • Responsible for managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation
  • Effortless Customer Experience – address phone calls, emails and outstanding Customer Care tickets swiftly to ensure long-term customer satisfaction with Constellation.
  • Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information and system improvement opportunities. Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer.
  •  Responsible for the accurate entry and data integrity maintenance within Constellation's systems: historical and billed usage—summary and interval, customer details, contracts, customer payments and system mappings.
  •  Maintain a basic understanding of UDC/ISO market rules and ensure assigned workflow processes are following the current market requirements. Ensure that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed.   
  • Participate in testing efforts when necessary to meet project deadlines.





Bachelor’s degree required or  5 years equivalent business experience will be considered

Ability to work independently and as a team member in a fast-paced environment

Ability to communicate effectively and professionally with internal and external parties.

Experience with Microsoft Windows and Office Suite (Word, Excel, PowerPoint required)

Demonstrates solid analytical, problem solving and time management skills.

Attention to detail, proofreading and writing skills.

Flexibility of work hours as the role requires

Maintain the highest level of business principles and integrity


Bachelor’s degree in Business Administration, Finance, Management, Management Information Technology or Supply Chain Management

Strong technical acumen
Position Scope:

 Internal relationships: The Leadership Team, Retail Sales, Customer Care, Contract Administration, Billing, Transaction Management, Payment Operations, Pricing, Forecasting, Legal and Data Management.

 External relationships: Utility supplier representatives and Constellation vendors.

 Works under direct supervision and follows standard procedures to accomplish assigned tasks.

 Resolves routine questions and problems and refers more complex issues to higher levels.

 Ability to work independently but recognize when assistance or guidance is needed.     

Effectively collaborate across other functional groups to ensure minimized operational risk and an effortless customer experience.        

Ensure all work activities are SOX compliant.

The preceding position description is intended to provide the general nature and level of work to be performed by employees within this classification. It is not intended to be a detailed description of the position or a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this position, nor is it intended to indicate the exact amounts of time an individual will perform various position duties.
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.
VEVRAA Federal Contractor
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